A word from Bill Gates for customer service people

Your most unhappy customers are your greatest source of learning.

Bill Gates
Business @ The Speed of Thought

前輩格言

Hi-tech hi o野；low-tech 撈o野。

早前到訪中大工作，巧遇一位前輩；這是和他閒談其間他贈的一句話。

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如果能hi下o野應該也不錯。

黑開有條路

惡運似乎不肯離我而去。這些日子工作不算很順利。
早前以為終於完成的兩項工作雙雙門前撻Q，又要繼續。不幸中的大幸是不用從頭開始。

Let's put a smile on that face~

近日的益力多廣告挺過癮，在這個艱難時刻不妨先笑一笑：
http://www.youtube.com/watch?v=oq7pZnV_8DQ&feature=player_embedded

有壓力

你有壓力，我有壓力。
唉，其實誰會無壓力？只是走在前線的人永遠被夾在中間。

I believe whatever doesn't kill you simply makes you stranger.

Dont understand? read this:
http://answers.yahoo.com/question/index?qid=20090206014541AA17mjQ

The Curious Case of Benjamin Button 奇幻逆緣

Benjamin Button: I was thinking how nothing lasts, and what a shame that is.
Daisy: Some things last.

近期一套發人深省的電影。

其實電影上星期已看了，但感受卻不知從何說起。

時間能改變很多事情，但有沒有東西能超越時間限制？

Benjamin說撞車是其中較印象深刻的一幕；事出必有因，不幸發生的事即使由千萬個微不足道的原因引致，到最後還是發生。但即使不幸到被雷擊七次，有些事還是值得慶幸的。

But you know what? God keeps reminding me I'm lucky to be alive.

You can be as mad as a mad dog at the way things went. You could swear, curse the fates, but when it comes to the end, you have to let go.

電影中有一小段戰鬥場面，短短幾分鐘便令人看得肌肉緊張，跟所謂史詩式亂世愛情電影<澳大利亞>不能相提並論。

其實這篇評論很膚淺，只怪自己沒有電影修養又要學人寫影評；但如果你問我這套戲值不值得一看，我會毫無疑問答你

Absolutely.

"Dont' lose faith."

Sometimes life hits you in the head with a brick. Don't lose faith.

Steve Jobs, CEO of Apple Computer and of Pixar Animation Studios, delivered a speech to graduates at Stanford University on June 12, 2005.

We had just released our finest creation — the Macintosh — a year earlier, and I had just turned 30. And then I got fired. How can you get fired from a company you started?...So at 30 I was out. And very publicly out. What had been the focus of my entire adult life was gone, and it was devastating...Sometimes life hits you in the head with a brick. Don't lose faith.

Steve Jobs left Apple in 1985 and returned as its CEO again in 1997.

Read the whole speech:
http://news-service.stanford.edu/news/2005/june15/jobs-061505.html